Refund Policy

Please note: We do not offer free returns. All return shipping costs are the responsibility of the customer.

Returns

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused, undamaged, and in its original packaging

  • Any hygiene-related items have not been opened or used

  • The product was not part of a clearance, promotional, or discounted sale

  • The item is not marked as final sale

  • You contact us first via email before returning

If your return request is approved, you will receive the correct return address (do not return to the sender address).

To request a return, please email info@austin-olivia.com with:

  • Your full name

  • Order number

  • Reason for return

  • A clear photo (if the item is damaged)

  • Your shipping address

We reserve the right to deny returns if the product has been visibly worn, damaged, or returned outside the terms above.

All returns are processed within 7 working days of receipt.

Refunds & Cancellations

Once an order is placed, our system processes it immediately.
This means:

  •  

  • After that, the order is already being packed and prepared for shipment — even if tracking hasn’t updated yet.

  • Once the order is in transit, cancellation is no longer possible.

Refunds will only be issued:

  • If the return is approved under the terms stated above

  • And after we receive the returned product in acceptable condition

We do not refund delivery fees, return shipping costs, or items returned without prior approval.

Transit & Location Notice

All our products are shipped directly from our warehouse in Asia.
Due to this international transit, delays can occasionally occur outside our control. Please note:

  • Orders cannot be cancelled once dispatched

  • If the product is already in transit, please wait until delivery before initiating a return

Refund Process (if eligible)

If your return is approved and the product meets our conditions:

  • Your refund will be processed within 14 days after we receive the goods

  • Refunds will be made using the same payment method as your original purchase

  • Promotional or discounted items are non-refundable — they may be exchanged for an item of equal value if approved

All returns must be shipped back to our central warehouse in Asia at the customer’s expense.
We recommend using a tracked shipping method and sharing the tracking number with our team.