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Trusted By 10,000+ Women ❤️
FAQs
We're here for you! Whether you have questions about our jewellery or just want to chat about your favourite pieces, we're here for you every day of the week.
Our hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat - Sun: 10:00 AM - 4:00 PM
We aim to respond within 24 hours, but we always strive to respond to you as quickly as possible.
✉️ Email: info@Austin-Olivia.com
Your happiness is our priority. If your jewelry isn’t quite right, you can return it within 30 days of receiving it. Simply send us an email, and we’ll handle the rest.
We’ve made payment easy and secure. You can use Amex, PayPal, Visa, MasterCard, Apple Pay—whatever works best for you.
Every piece of jewelry is crafted with precision and love. We use high-quality materials, paying close attention to every detail to create timeless designs that will last for years to come. Each item is carefully inspected to ensure it meets our high standards before it reaches you.
To keep your jewellery looking radiant, follow these tips:
- Avoid contact with water, lotions, and perfumes.
- Store your pieces in a dry, cool place when not in use.
- Use a soft cloth to gently clean your jewelry and maintain its shine.
If you have any questions about jewelry care, feel free to reach out—I’m here to help!
Yes! We’re delighted to offer FREE world wide delivery for all orders. Once your jewellery is on its way, we’ll send you a tracking number so you can follow its journey to your doorstep.
As a family-owned and operated business, we are proud to have served over 10,000+ online customers and look forward to serving you too! We are dedicated to ensuring your satisfaction and providing you with an unforgettable shopping experience.
Thank you for being part of this journey.

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David L. - Sydney, AU
"My wife and I were holidaying in Australia and stumbled upon Austin & Olivia while exploring the local shops. What a lucky find! We were looking for something to commemorate our 10th anniversary and found the most gorgeous matching rings. The team was so helpful and even arranged international shipping for some additional pieces we ordered later. Exceptional service and beautiful jewelry - we'll definitely be back next time we're in Australia!"

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Lisa R. - Adelaide, AU
"Can't speak highly enough of Austin & Olivia! I had my grandmother's vintage ring reset into a modern design and they did an absolutely incredible job. They were so respectful of the sentimental value and kept me updated throughout the process. The final result exceeded my expectations - it's like having a piece of family history renewed for the next generation. Professional, skilled, and genuinely caring team."

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Michael D. - Perth, AU
"Fantastic service and beautiful jewelry! I was looking for something special for my daughter's 21st birthday and found the perfect bracelet at Austin & Olivia. The staff were so patient with my questions and helped me choose something that suited her style perfectly. She absolutely loves it and wears it every day. Thank you for making her milestone birthday extra special!"
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